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Shipping & Returns

Shipping

We try very hard to send out products same day or next day. In order to achive this goal we have carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Please note we cannot ship to P.O. Boxes or Military APOs.

Our preferred method is to ship via Ground shipping. Ground shipping the most economical way to ship products, Please allow the full processing time required to ship from the warehouse, plus 1-6 business days in transit for delivery.

 

Free Shipping Offers

Sometimes we will post free shipping offer on the website and that will only be shipped ground.

 

 Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note, if you return an item without and manufacturer defect, the return shipping costs and the shipping will be deducted from your total refund amount. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund.

Return Process

Please email sales@alphacotton.com before returning any products.